Does ROI belong with Customer Success?

Does ROI belong with Customer Success?
Churn

From FTWorks – Francoise Tourniaire spoke at the Customer SuccessCon West conference about calculating ROI for customer success programs. In this blog post she discusses…

Top Influencers in Customer Success for 2014

Top Influencers in Customer Success for 2014
Customer Success

From Frontleaf – We are pleased to introduce the Frontleaf 50 to Follow, our first annual list of the movers-and-shakers in the world of Customer…

Climbing the Data Analytics Ladder for Customer Success

Climbing the Data Analytics Ladder for Customer Success
Customer Success

From Frontleaf – The practice of Customer Success is taking off across the SaaS industry and beyond. Its become an executive priority.Its baked into the…

What’s in Your B-to-B Customer Experience Function?

What’s in Your B-to-B Customer Experience Function?
Customer Success

From Sirius Decisions – What’s in your customer experience function? This is not a trick question. The definition of customer experience is a moving target….

Customer Service and the Disney Myth

Customer Service and the Disney Myth
Customer Success

A nice follow-up from our story 5 Pieces of Marketing Magic from Disneyland From CustomerThink – Whenever there’s talk about outstanding customer service, the names…

Looking to Break into Customer Success? Here’s What Employers Are After.

Looking to Break into Customer Success? Here’s What Employers Are After.
Customer Success

From Frontleaf – Recently, I was lucky to be given the opportunity to do a Q&A with Jay Ivey, CRM researcher at Software Advice, a…